Home  |  About Us  |  Policy  |  Contact Us  |  Sitemap  |  FAQ  |  Careers
 
Personal Banking Corporate Banking NRI Services
Saturday, 25-Oct-2014
searchImg
 Home »  FAQ_ATM1
Skip Navigation Links.
Interest Rates
Deposit
Advance
BPLR / Base Rate
 
Performance Card
Press Release
Quarterly Results
Annual Results
CUB Share Tracker
Recognition & Awards
Complaints & its analysis
 
Online Banking
Online Application
Utility Bill Payments
Mobile Banking
Online Shopping
Book Railway Ticket
Verified by Visa
 
Calculators
 
Online Application:
Opening Account / Loans
 
BASEL II & III Disclosure
OMBUDSMAN Scheme
Customer Grievance
Submission of PAN
online application for College Students
Inoperative Accounts / Unclaimed Deposits
Customer education series
 
 
 
 
FAQ on ATMS

Q. 7.What step should the customer take in the event of one forgets PIN or if the card is sucked in by the ATM?

Ans7.The customer may contact the card issuing bank and apply for a new PIN or retrieval/issuance of a new card.

Q. 8. What should be done if card is lost/stolen?

Ans 8. The customer may contact the card issuing bank immediately on noticing the loss so as to enable the bank to block the card.

Q. 9. Is there any minimum and maximum cash withdrawal limit per day?

Ans9.Yes. broadly the withdrawal limits are set by the card issuing banks. This limit is displayed at the respective ATM locations.

Q.10. What steps should a customer take in case of failed ATM transaction at other bank ATMs, where his account is debited?

Ans 10. The customer should lodge a complaint with the card issuing bank at the earliest. This process is applicable even if the transaction was carried out at another bank’s ATM.

Q. 11. Is there any time limit for the card issuing banks for re-crediting the customers account for a failed ATM transaction indicated under Q No. 10?

Ans 11. As per the RBI instructions, banks have been mandated to resolve customer complaints by re-crediting the customers account within 7 working days from the date of complaint.

Q. 12. Are the customers eligible for compensation for delays beyond 7 working days?

Ans 12. Yes. Effective from July 1, 2011, banks have to pay customers Rs. 100/- per day for delays beyond 7 working days. The compensation has to be credited to the account of the customer without any claim being made by the customer. If the complaint is not lodged within 30 days of transaction, the customer is not entitled for any compensation for delay in resolving his / her complaint.

Q 13.What is the course of action for the customer if the complaint is not addressed by his/her bank within the stipulated time?

Ans 13.The customer can take recourse to the local Banking Ombudsman in such situations.

Back  
Access Your Account
 
Personal Banking lockimg
Corporate Banking
Online Share Trading
 Android
 
Branch Locator
 
ATM Locator
 
DEMO
 
 
Latest News
 

1."Prevent Unauthorized Transactions in your demat account --> Update your Mobile Number with your Depository Participant. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from NSDL on the same day.....issued in the interest of investors."

2. KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.

3.To book a Railway Ticket in IRCTC site,Choose Credit Card option and select HDFC or ICICI or AXIS or CITI BANK Gateway then type CUB VISA card details to book your tickets.

4.Customers are requested to use their 15 digit account number for NEFT/RTGS/ECS remittance.

5.You can walk into any of our CUB branches and pay Chennai Corporation Property Tax by Cash or Cheque

6.Customers are requested to update their mobile no., email id etc., with the branches where they are having their accounts to facilitate us to send the maturity intimation of deposits through SMS, Mobile, email from 01.01.2013 as we are going to discontinue the practice of sending the same through post

7.Disabling of Cash Retraction in our ATM’s

8.Now Customers can Pay their Taxes online using CUB NetBanking.To Know More Click here

9.CUB Launches corporate Net Banking with Transactional Facility.......To Know More Click here

10.Customers can View t?eir Form 26-AS for their Registered PAN in OUR net Banking.

11.Open Deposit in two clicks.Customer can open Term Deposit online using their Net Banking .

12.Now you can pay TamilNadu Commercial Tax payment through our Netbanking

 
 
Terms & Conditions
 
Service Charge & Fees
 
Apply Online
 
Online RTGS/NEFT
Online Taxes
ASBA
Money 2 India
 
  Top
Security Alert  |  Download  |  Sitemap  |  Verified by VISA  |   Disclaimer |  Grievance  |  Call Center
chic logo