Grievance

CUB aims to offer best in class service to our customers. However if you feel that our service delivery at any point is not satisfactory, kindly register your grievance for a suitable action through our Grievance Redressal process as follows;

Click here to know the current status of your complaint

Level I:
In case you are not satisfied the expected level of service delivery from us, please contact the customer service center (044-7122 5000) or register here by providing complete details of your complaint with your name and account number.
Level II:
If you are still not satisfied with the response provided to you at level I, please escalate your grievance to our Grievance Officer quoting the reference number. Please click here to get the contact details of our Grievance Officer.
Level III:
In the event of not being satisfied with the response at Level II, please escalate your grievance to the Principal Officer for Complaint and Redressal with the details. This will be Final level of escalation within our system. Please click here to get the contact details of Principal Officer for Complaint and Redressal.
If the reply from Principal Officer for Complaint and Redressal fails to address your grievance, you may write to the BankingOmbudsman.