Grievance


Block UPI,Net/Mobile Banking

If you lost your mobile or want to block UPI,Net/Mobile banking send SMS as: BLOCK [Customer ID] to 9281056789 from your registered mobile to block UPI,Net/Mobile banking or contact our customer care at 04471225000


CUB aims to offer best in class service to our customers. However if you feel that our service delivery at any point is not satisfactory, kindly register your grievance for a suitable action through our Grievance Redressal process as follows;


Level I:

Level II:
  • If you are still not satisfied with the response provided to you at level I, please escalate your grievance to our Grievance Officer quoting the reference number. Please Click Here to get the contact details of our Grievance Officer.

Level III:
  • In the event of not being satisfied with the response at Level II, please escalate your grievance to the Principal Nodal Officer for Complaint and Redressal with the details. This will be Final level of escalation within our system. Please click here to get the contact details of Principal Nodal Officer for Complaint and Redressal.

Grievance-Digital Transactions


CUB Aims to offer best service through Digital Transactions. However, if you face any issue in respect of any transaction at any point time, kindly register your grievance / complaint for suitable action our Online Dispute Resolution (ODR) mechanism as follows :

Complaint Registration - Keep the information ready for registering your complaint regarding you failed transaction - your reference number of transaction or Account Number and date of Transaction, Amount of transaction

If the reply from Principal Nodal Officer for Complaint and Redressal fails to address your grievance, you may write to the BankingOmbudsman.

Last Updated on: 10-07-2024 02:42:20 PM

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