NATIONAL ELECTRONIC TOLL COLLECTION (NETC) PROGRAM
CUB FASTag is an electronic toll collection facility that enables seamless and cashless payment of toll charges at toll plazas across India. CUB FASTag uses Radio Frequency Identification (RFID) technology to automatically deduct the applicable toll amount from the linked FASTag wallet when the vehicle passes through a toll plaza.
CUB FASTag provides customers with a convenient, secure and efficient way to make toll payments without the need for cash transactions at toll plazas. It helps reduce waiting time, facilitates smoother traffic movement and provides customers with easy access to their toll transaction details.
CUB FASTag affixed vehicle will be identified at 1200+ Electronic Toll Plaza across National Highways.
Key Features
- Cashless and contactless toll payments.
- Automatic deduction of applicable toll charges.
- Faster movement through FASTag-enabled toll lanes.
- 24X7 Easy FASTag recharge through available payment channels.
- Online access to wallet balance and transaction details.
- SMS notifications for relevant FASTag transactions and services.
- Convenient management of FASTag and vehicle-related details.
- Secure and transparent toll payment mechanism.
Benefits
- Recharge through CUB Internet banking and Mobile Banking, Payment Gateway and UPI payment apps. Customers are advised to maintain sufficient balance in their FASTag wallet to ensure uninterrupted toll payments.
- 24X7 customer support.
- Customer portal to track the transactions.
- SMS alerts on the transactions.
- The transaction history can be viewed electronically and used as required.
- Customers can access the following FASTag-related services through the Bank's FASTag platform: https://fastag.cub.bank.in
- - FASTag issurance.
- - FASTag recharge
- - Wallet balance enquiry
- - Transaction history
- - Vehicle and FASTag details
- - KYC-related services
- - FASTag replacement
- - FASTag status management
- - Wallet-related services
- - Customer support and service requests
Tariff for the vehicles with vehicle weight classification is mentioned below.
Fees and Charges
| Vehicle Class | Tag Colour | Mapper Class | SD Balance | Tag Cost | Initial Load Amount | Total | Threshold |
|---|---|---|---|---|---|---|---|
| TAG 4 | Violet | VC4 CAR/JEEP/ VAN | 200 | 100 | 100 | 400 | 0 |
| <=7500 | |||||||
| VC20 COMMERCIAL VEHICLE | 200 | 100 | 200 | 500 | 100 | ||
| TAG 5 | Orange | VC5 LIGHT COMMERCIAL VEHICLE | 300 | 100 | 300 | 700 | 100 |
| 7500<=12000 | |||||||
| VC9 MINI BUS 2 AXLE | 300 | 100 | 300 | 700 | 100 | ||
| TAG 6 | Green | VC7 BUS 2 AXLE | 400 | 100 | 400 | 900 | 100 |
| >12000<=16200 | |||||||
| VC10 TRUCK 2 AXLE | 400 | 100 | 400 | 900 | 100 | ||
| TAG 7 | Yellow | VC8 BUS 3 AXLE | 300 | 100 | 300 | 700 | 100 |
| >16200<=25000 | |||||||
| VC11 TRUCK 3 AXLE | 300 | 100 | 300 | 700 | 100 | ||
| TAG 12 | Pink | VC12 TRUCK 4 AXLE | 400 | 100 | 400 | 900 | 100 |
| >25000<=36600 | |||||||
| VC13 TRUCK 5 AXLE | 400 | 100 | 400 | 900 | 100 | ||
| >36600<=45400 | |||||||
| VC14 TRUCK 6 AXLE | 400 | 100 | 400 | 900 | 100 | ||
| >45400<=54200 | |||||||
| TAG 15 | Blue | VC15 TRUCK MULTI AXLE(7 AND ABOVE) | 400 | 100 | 400 | 900 | 100 |
| TAG 16 | Black | VC16 EARTH MOVING MACHINERY | 500 | 100 | 500 | 1100 | 100 |
| VC17 HEAVY CONSTRUCTION MACHINERY | 500 | 100 | 500 | 1100 | 100 |
Threshold for Corporate Customers:
- Upto 5 vehicles: Rs.300/-
- 6 to 20 vehicles: Rs.700/-
- 21 or more vehicles: Rs.2,000/-
FAQs
What is CUB FASTag?
- FASTag is an RFID enabled device that can be used to make electronic payments at tolls. It is affixed on the windscreen of the vehicle and enables you to pass through the toll without waiting and paying by cash. Once, the tag is scanned, a prepaid account linked to the tag is automatically debited for the corresponding amount. The linked account can be topped up/recharged as required.
HOW TO GET FASTAG FOR MY VEHICLE(S)?
FASTag issuance can be done through Online as well as Offline mode.
• FASTag issuance through Online
- Step 1: Visit the URL Link: https://fastag.cityunionbank.in
- Step 2: To apply FASTag, click on SignUp
- Step 3: Enter your CUB account number and PAN and then click on next
- Step 4: Enter OTP received on CUB bank account’s registered mobile number.
- Step 5: Complete all mandatory fields related to customer & click on next.
- Step 6: Enter vehicle details as per RC copy, and upload both side RC copy.
- Step 7:Page will be redirected to the CUB Netbanking or payment gateway, proceed for payment.
- Step 8:Accept Terms & Conditions and finally click on “Done” button to request for FASTag
Note:- Only VC4 Category vehicle like (cars, jeeps, vans, etc) can be applied using Online mode.
• Please visit nearest CUB Branch for request for FASTag
Can I get a FASTag if the vehicle Registration Certificate (RC) is not in my name?
- No, Vehicle RC name and application name should be same.
How would I know the fee amount deducted from my account on crossing a toll?
- You will receive SMS alert in your registered phone number whenever balance is deducted from your FASTag account.
How will I be informed if my FASTag account balance is low?
- When the FASTag account balance reaches a minimum balance, a low balance SMS alert will be sent to your registered mobile number. You can monitor your FASTag account through customer web portal or call our 24x7 customer care at 18002587200. You will also receive SMS alerts with the available balance on every transit through FASTag lane.
I have two vehicles, can I use one FASTag for two vehicles?
- No, since a FASTag could be linked with only one vehicle, you will need to take two separate FASTags for the two vehicles.
What is the process to get CUB FASTag when I own a other bank/issuer FASTag?
- City Union Bank (CUB) is pleased to announce the availability of FASTag Portability, enabling customers to conveniently switch their FASTag from another issuer to City Union Bank while retaining the same vehicle registration details.
- FASTag portability provides customers with greater flexibility and convenience by allowing them to migrate their FASTag relationship to CUB without the need to change the vehicle associated with the FASTag.
- Portability request from RAJMARG YATRA APP→ Existing issuer Bank send OTP → Verification → City Union Bank FASTag activated for the vehicle
Whom should I contact, if incorrect amount is deducted from my FASTag account ?
- You can reach the CUB FASTag 24X7 customer care at 18002587200 indicating your registered mobile number and tag number to get reviewed on the amount deducted or drop-in a mail to fastagcare@cityunionbank.in with necessary proofs such as transaction details, vehicle RC and vehicle image. If found incorrect, the incorrect deduction will be reversed to your FASTag account.
What to do if my CUB FASTag is debited twice at the toll plaza?
- Please get in touch with our Customer Care executives at 18002587200 indicating your registered mobile number and tag number or drop-in a mail to fastagcare@cityunionbank.in with transaction details. After verification, if excess amount deducted found, it will get reversed to your FASTag wallet.
What will happen to the account balance on lost tag (FASTag)?
- Once you take a new FASTag account, we will transfer the balance to the new account from the lost FASTag.
How do I recharge the linked account?
- You can fund the account linked to the FASTag very easily. Recharge can be done through Internet banking/ Mobile Banking/ All UPI Apps, BHIM and using the customer portal at FASTag Customer Portal. Just login to the portal using the credentials received through sms and load fund from any of the source mentioned above to your FASTag account.
Is there any other charges applicable for CUB FASTag?
- CUB doesn't charge for blocking the tags or unblocking the tags when required. There is no charge for annual maintenance on FASTag wallet account. CUB doesn't even charge if your FASTag wallet is maintained under zero balance wallet account.
How would I cross toll plaza, if ETC equipment is not working?
- In case ETC equipment is not working and your FASTag account is having sufficient balance, please pay the toll fee in cash at the plaza. Additionally, please call our customer care and also report the issue with the concessionaire.
I don't want to use FASTag anymore. What should I do?
- Please contact your nearest CUB branch to deactivate/cancel the FASTag mapped to the Vehicle number or Close your FASTag through the FASTag Customer portal using login credentials. The balance on the FASTag account will be transferred back to your account after verification.
In case of harassment/misconduct/discourteous/rude behavior of toll collection staff, what should we do? How?
- In case of such a scenario, a complaint is to be lodged with respective Project Directors at the toll plaza. Further, the incident may be reported to us via our email at etc.nodal@ihmcl.com
How to apply for Annual Pass:
- 1. Download the “RajmargYatra app” from your Playstore/app store or visit the NHAI website (https://rajmargyatra.nhai.gov.in/nhai).
- 2. Customers will be able to purchase the Annual Pass only via the RajmargYatra App/Portal.
- 3. Ensure that your FASTag is in Active status and linked to your Vehicle Registration Number (VRN) and linked to the chassis number. If your FASTag is still linked to the chassis number customer unable to apply for the FASTag.
- 4. User is asked to enter Vehicle Registration No. (VRN) and submit. Basis the VRN, the app fetches vehicle and owner details from Vahan.
- 5. Rajmargyatra App verifies if the vehicle class is VC4 Private (Car, Jeep, Van) and that it is not for commercial vehicle
- 6. Rajmargyatra App displays the tag details to user for confirmation.
- 7. User is asked to select the pass scheme and make payment.
- 8. The Annual Pass will be priced at Rs. 3,075 (Updated from Rs.3000 for financial Year 2026-27) which will be valid across all National Highway/Expressway Plazas.
- 9. Queries/dispute/chargeback related to Annual Pass will be raised only in Rajmarg Yatra app or portal.
FAQs on Annual Pass:
Can an Annual Pass procured for “X” vehicle be transferred to “Y” vehicle?
- No. Annual pass cannot be transferred to one vehicle to other.
If a customer is having Annual pass for the vehicle with other bank, can it be transferred from other bank to CUB?
- Yes. It can be transferred for the same vehicle.
Will there be any option to view number of remaining trips.
- Yes, It is available in both CUB FASTag portal and Rajmarg Yatra App.
Will there be any SMS triggered to the customers on their debits of Annual Pass in toll plazas.
- Yes. Customer will intimated via SMS after crossing the toll plaza with pending trips.
Multi-Lane Free Flow (MLFF) Tolling
Multi-Lane Free Flow (MLFF) is a barrier-free toll collection system introduced at select national highways across India, enabling vehicles to pass through toll locations without stopping. It automatically identifies vehicles in motion and digitally deducts toll charges, eliminating the need for physical toll booths.
Toll charges are processed automatically through FASTag and vehicle identification systems. To avoid Electronic Notices (E-Notices) or penalties, customers are advised to follow the important guidelines below.
Important Guidelines:
- Maintain sufficient FASTag balance
- Ensure FASTag is properly pasted on the front windscreen
- Use a valid High-Security Registration Plate (HSRP)
- Keep the vehicle registration number clearly visible
- Follow lane discipline and traffic rules
How to Pay Your MLFF E-Notice:
FASTag issuance through Online
- Step 1: Visit the E-Notice Portal (https://nhfeenotice.parivahan.gov.in/#/) .
Go to the official portal: NHAI - eNotice & Grievance Portal - Step 2: Enter Vehicle Details
Enter your Vehicle Registration Number and click on “Get Details” - Step 3: Verify with OTP
Enter the OTP received on your RC registered mobile number - Step 4: View Pending E-Notices
All pending E-Notices linked to your vehicle will be displayed
Click on “Pay E-Notice” to proceed
*You may also click on “Download Report” to view detailed notice information - Step 5: Select Payment Gateway
Choose the “Direct Payment” option - Step 6: Confirm and Submit
Select the declaration checkbox and click on “Submit” - Step 7: Complete Payment
Choose your preferred payment mode such as:
PhonePe, Google Pay, Paytm, Other available UPI/payment options.
A payment request/link will be sent to your selected payment application. - Step 8: Save Payment Receipt
Once the payment is successful, a payment receipt will be generated.
Please save the receipt for future reference.
FAQ on MLFF
What is MLFF tolling?
- MLFF (Multi-Lane Free Flow) is a barrier-free toll collection system where vehicles can pass through multiple lanes without stopping. It automatically identifies vehicles in motion and digitally deducts toll charges, eliminating the need for physical toll booths.
How are toll charges collected under MLFF?
- Toll charges are automatically processed through FASTag and vehicle identification systems.
Why did I receive an E-Notice?
- You may receive an E-Notice if the toll payment could not be processed due to insufficient FASTag balance, improper FASTag placement, invalid vehicle details or non-compliance with toll guidelines.
How can I check my E-Notice details?
- You can check your E-Notice details on the NHAI Portal (https://nhfeenotice.parivahan.gov.in/#/) by entering your vehicle number and verifying through OTP.
How can I pay my E-Notice?
- E-Notice payments can be completed online through the official NHAI portal using available payment options such as UPI, Net Banking or wallet. To view the steps to regularise FASTag and Pay E-Notice, click here
What should I do to avoid E-Notices?
- Maintain sufficient FASTag balance, ensure proper FASTag placement, use a valid HSRP and follow traffic and lane discipline rules.
Will I receive confirmation after payment?
- Yes, a payment receipt will be generated after a successful payment. Please save it for future reference
How can I regularise my FASTag after receiving an E-Notice?
- You can regularise your FASTag by checking your pending E-Notice details and completing the payment online through the official NHAI portal. To view the steps to regularise FASTag and pay E-Notice, click here
CONTACT INFORMATION
We are delighted to answer your queries. Feel free to contact us through the below channels to take care of your FASTag queries.
- Customer Care number: 18002587200
- Customer Care email id: fastagcare@cityunionbank.in
- MoRTH/NHAI/IHMCL has launched 1033 helpline number for addressing FASTag complaints at toll plaza level. Customer can simply dial 1033 from Mobile/Landline for the following issues:
- • Stopped at the plaza for Tag blacklist reason even through Tag is not blacklisted.
- • Plaza not accepting FASTag
- • Plaza not able to read the Tag
- • Plaza not supporting for monthly pass issuance
- • Any other applicable issue for FASTag
Note : The customer care number is printed at the backside of the tag.
