Grievance Redressal Mechanism
Level 1: Customer Service Channels
To Raise a Complaint, Query or Request, Customer may use any of the following channels
- Visit the nearest branch
- Raise QRC through CUB online Grievance Portal
- Contact Phone Banking/Relationship Manager
- Write an email
Level 2: Grievance Redressal Cell (GRC)
If the Response received at Level-1 is not satisfactory to you, Then you may escalated to Grievance Redressal Cell by using the below channels
- Send an email to Grievance Redressal officer's Mail Id
- Sending a written request to the Grievance Redressal Officer address
Level 3: Principal Nodal Officer (PNO)
If the Resolution at Level-2 is not satisfactory, customers may escalate your grievance to the Principal Nodal Officer.
Customers may
- Send a written communication to the nodal officer address
- Customer may also reach the Nodal/Principal Nodal Officer through email or phone for Grievance Registration.
Level 4: RBI Ombudsman (RBIO)
If the complaint unresolved more after approaching the above levels, or if no response is received within 30 days, customer may approach the RBI Integrated Ombudsman Scheme.
- Lodge a complaint through the Ombudsman online portal
- Contact the Ombudsman Contact Centre - 14448
- Send written communication to Centralised Receipt and Processing Centre, Reserve Bank of India 4th Floor, Sector 17, Central Vista, Chandigarh - 160017
