Grievance Redressal Mechanism

If the Response received at Level-1 is not satisfactory to you, Then you may escalated to Grievance Redressal Cell by using the below channels

1. Send an email to Grievance Redressal officer's Mail Id
2. Sending a written request to the Grievance Redressal Officer address

If the Resolution at Level-2 is not satisfactory, customers may escalate your grievance to the Principal Nodal Officer.

Customers may

1. Send a written communication to the nodal officer address
2. Customer may also reach the Nodal/Principal Nodal Officer through email or phone for Grievance Registration.

If the complaint unresolved more after approaching the above levels, or if no response is received within 30 days, customer may approach the RBI Integrated Ombudsman Scheme.

1. Lodge a complaint through the Ombudsman online portal
2. Contact the Ombudsman Contact Centre - 14448
3. Send written communication to Centralised Receipt and Processing Centre, Reserve Bank of India 4th Floor, Sector 17, Central Vista, Chandigarh - 160017