Terms and Conditions

• 1.CUB shall extend and the ONLINECUB Customers shall avail of Net Banking facilities on the terms and conditions contained hereinafter. Provided that CUB shall be entitled to withdraw the Net Banking Facility entirely or particularly to the ONLINECUB Customers at any time without assigning any reasons whatsoever. The ONLINECUB Customers acknowledges that CUB shall also be entitled to convert the Net Banking Facility into a paid facility at any time at such rates as CUB may determine from time to time.

2.DEFINITIONS

• 2.1 "USER" shall mean and include an ONLINECUB Customer and collectively an ONLINECUB Customers together with the authorised person or persons of such ONLINECUB Customer.
• 2.2 "ACCOUNT" refers to the Savings Accounts, Current Account and or any other type of account so designated by CUB to be eligible account(s) for access by ONLINECUB Customers through the use of Net Banking Facilities and where such facility is availed of, for carrying out online banking transaction and other Online Services,
• 2.3 "AUTHORISED person of Onlinecub Customers" means one or more persons duly authorized by the User to use the Net Banking Facilities of ONLINECUB to View and operate the Onlinecub Customers bank account.
• 2.4 "Billing Companies" or "Merchants" means a company, organization or entity that offers products or services and requests a payment for the same; such entity may sometimes also electronically present a Bill, statement or invoice towards such product/services;
• 2.5 "Billing Information" means the information from a Billing Company that provides a BillPay Subscriber with the basic detail to understand the amount owed to the Billing Company. It may or may not include specific billing event information or invoice level detail;
• 2.6 "Commencement Date" means in respect of an Online Service shall refer to the date on which that particular Online Service has commenced.
• 2.7 "Commercially Reasonable Timeframe" means a period of time as prescribed by the respective biller.
• 2.8 "CUB" or "BANK" means City Union Bank Limited, having its registered office at 149, T. R Big Street, Kumbakonam 612001, Tamil Nadu, India and carrying on business through its various branches in India.
• 2.9 "CUSTOMER" means any person or persons, sole proprietary concerns, partnership firm, Association of Persons, Trust, Company, or any other legal entity/juristic person having any type of banking account with any one or more branches of CUB, including accounts in a Trading Style, and in the name of more than one person.
• 2.10 "ONLINECUB CUSTOMERS" or "USER" means a Customer who has opted for, has been given access to and is duly authorised to use the Net Banking Facilities of ONLINECUB, interalia for carrying out banking transactions and availing of available Online Services .
• 2.11 "DIGITAL SIGNATURE", like a paper signature, is an authentication mechanism, an electronic signature consisting of transformation of an electronic record using an electronic method (asymmetric crypto system and hash function). It means authentication of any electronic data and record by a subscriber by means of that method and can accurately determine whether the transformation was created using the private key that corresponds to the signers public key; and, whether the initial electronic record has been altered since the transformation was made. A message bearing a Digital Signature verified by the public key listed in the valid certificate is as valid, effective and enforeceable as if the message had been written on paper. That message can provide the same level of security and legal recognition.
• 2.12 "EBPP/BiIlPay Services" (or BilIPay) means the Bill Presentment and/or Payment Services that enables an Onlinecub Customer to know Billing Information and/or contains a mechanism that enables the Onlinecub Customer to pay the bill;
• 2.13 "EBPP/BilIPay Subscriber(s)" means the Onlinecub Customers who has sought EBPP/BillPay services from the Bank and has authorized the Bank to access all or part of their information from the Billing Companies;
• 2.14 "INTERNET BANKING SERVICE I NET BANKING FACILITY" means Internet Banking Service provided by CUB in the ordinary course of business to Onlinecub Customers including viewing or, viewing and conducting banking transaction through the CUBs Internet Portal/Website and using any other Online Services that may be introduced from time to time by CUB.
• 2.15 "MASTER MERCHANT" shall mean merchants offering Products and Services through "Online Stores" on their own or their Sub-merchants websites and who have been approved by CUB from time to time for offering such products and services to its Onlinecub Customers
• 2.16 "ONLINECUB" is the trade name of the CUBs Internet Banking Service to be operated through the Internet.
• 2.17 "ONLINE SERVICES" shall mean services such as BilIPay facility, E-commerce and other such online services that may be offered from time to time by CUB to its Onlinecub Customers.
• 2.18 "ONLINE STORE" shall mean the web-sites of the Master Merchants appointed Sub Merchants Websites displaying the particulars of the Products/Services for sale.
• 2.19 PASSWORDS: "LOGIN PASSWORD" shall mean the password required to login to ONLINECUB and "TRANSACTION PASSWORD" shall mean the password required to make any online transactions on ONLINECUB.
• 2.20 "PRIVATE KEY" means a key of key pair used to create a digital signature.
• 2.21 "PUBLIC KEY" means a key of key pair used to verify a digital signature.
• 2.22 "TERMS" refer to Terms and Conditions for use of Net Banking service as specified in this document. These TERMS form the contract between the Onlinecub Customers and the Bank. By applying for and accessing the service, the Onlinecub Customers irrevocably acknowledges and accepts these TERMS. These TERMS will be in addition to and not in derogation of the terms and conditions relating to any account of the customer.
• 2.23 "PRODUCTS/SERVICES" shall mean (a) goods and/or services offered for sale by approved Master Merchants and their Sub Merchants to Onlinecub Customer.
• 2.24 "SECURE ELECTRONIC RECORD": Where any security procedure has been applied to an electronic record at a specific point of time, then such record shall be deemed to be a secure electronic record from such point of time to the time of verification.
• 2.25 "Sub-Merchants" shall mean merchants appointed from time to time by the Master Merchant.

3. NET BANKING FACILITY:

• 3.1 The minimum requirement for an Onlinecub Customer availing of Net Banking Facility are
• 3.1.1 A legal and valid access to the Internet.
• 3.1.2 Software such as Browsers, Operating Systems as may be notified by CUB from time to time, installed on the computer(s) accessing the ONLINECUB
• 3.1.3 CUB will advise USERS from time to time about the software such as Browsers, Operating System, which are required for accessing ONLINECUB. There will be no obligation on the Bank to support all the versions of recommended Internet software (Browsers and Pixels).
• 3.2 Net Banking Facility is based on Customer ID (BP ID)/Corporate ID, login password and transaction passwords and not on the mandates given for manual operation of the accounts through Bank Branches. All the Bank Accounts Linked to the Customer ID will be reflected on ONLINECUB. Separate registration is required for accounts maintained at different branches or if the Customer has Different Customer IDs, such as in the case of customers operating bank accounts in different capacities.
• 3.3 USER ID and passwords: Onlinecub Customers will be allotted user-id and secret login password for viewing bank account details through Net Banking. ONLINECUB Customers opting for net based transaction and each of the Authorised person of such Onlinecub Customers would be allotted a set of secret log-in passwords and Transaction Password by CUB in the first instance. On first login after receiving the new password(s) USER shall change both the login and transaction passwords of own choice so as to ensure confidentiality. In the event of failure to change the passwords on first login, CUB shall not be responsible for any loss or damage arising on account of misuse of the same. As a safety measure, USER shall change the password as frequently thereafter as possible. In addition to user-id and passwords, CUB may, at its discretion, require USER to adopt such other means of authentication including but not limited to digital certification and or smart cards, in which event USER shall be allowed access to ONLINECUB only after adopting such other means of authentication. USER shall not attempt or permit others to attempt accessing the Account information stored in the computers/servers of CUB through any means other than by logging in through Net Banking.
• 3.4 Forgotten Password: There is no way to retrieve either the login Password or transaction Password from the ONLINECUB website. In case USER forgets the Password(s), or gets locked out after five times of incorrect attempts, or up to such number of times as may be fixed by the Bank from time to time, then the USER may request to use Instant Password or Forgot password or to approach the branch where the USER maintains Bank Account for re-setting and issuance new passwords. Such Password may be issued within such time as may be intimated by the BANK from time to time. On first logging in after receiving the new password(s) USER shall change both the login and transaction passwords of own choice so as to ensure confidentiality. The selection of a new password and or the replacement of User-ID shall not be construed as the commencement of a new contract. In the event of such USER failing to change the passwords on first login, CUB shall not be responsible for any loss or damage arising on account of misuse of the same.
• 3.5 Obligation to maintain secrecy of passwords:
• 3.5.1 USER acknowledges, represents and warrants that the IDs and passwords issued to USER provides access to USERS Bank Account(s), that USER is the sole and exclusive owner and only persons authorised to use the ID and passwords assigned/selected by such USER and accepts the sole responsibility for use, confidentiality and protection of the password, as well as for all orders and information changes (i.e., change of address) entered into Accounts using such ID and password.
• 3.5.2 USER grants express authority to CUB for giving effect to transactions and instructions authenticated by such IDs and passwords as per mandate mentioned in Clause 9 USER unconditionally undertakes to choose Login password of such number of letters/digits as may be notified by the Bank from time to time and ensure that the same is kept confidential; and not to allow any unauthorised person to have access to the internet while the USER is accessing ONLINECUB.
• 3.5.3 USER agrees and acknowledges that the BANK shall in no way be held responsible or liable if the USER incurs any loss as a result of information being disclosed by the BANK regarding his Account(s) or carrying out the instruction of the USER given through Net Banking. USER hereby fully indemnifies and undertakes to keep indemnified and hold harmless the BANK and its affiliates for any damages arising there from. USER shall maintain secrecy of all information of confidential nature and shall ensure that the same is not disclosed to any person voluntarily, accidentally or by mistake. USER shall comply with such guidelines, instructions or terms as the BANK may prescribe from time to time with respect to the password
• 3.6 In the case of Joint/Partnership/Corporate Accounts/accounts of other Juristic persons, USER shall Choose passwords which shall be at least 8 characters long and consisting of a mix of alphabets, numbers and special characters. USER expressly warrants that the USERs password will not relate in any way to any readily accessible personal data such as the USERs name, address, telephone number, driver license etc. or easily guessable combination of letters and numbers. USER shall undertakes not to record the User-ID and password in a written or electronic form but commit them to memory and Keep the User-ID and password totally confidential and not reveal the same to other USER, to any third party or even to the employees of the Bank. USERS undertake not to let any unauthorised person have access to his/her computer or leave the computer unattended whilst accessing ONLINECUB. USER shall take all care so that the USERs Login ID and passwords are not used by any other person. And user has to instructed to keep their computer virus /Trojan Free and instructed to update their virus programme frequently.
• 3.7 The information displayed, including balance and transaction details of bank accounts on the ONLINECUB website assessed through Net Banking Facility is not necessarily in real time but updated periodically. Consequently, any information displayed to the user through Net Banking will pertain to the date and time when last updated. The Bank shall not be liable for any loss that the user may suffer by relying upon or acting on such information.
• 3.8 ONLINECUB Customer have the option to choose their preferred Login ID instead of the ID originally assigned by the Bank. The choosing of the Login ID is a one-time option only. ONLINECUB Customer will not be able to change the Login ID thereafter. The choosing of Login ID by the ONLINECUB Customer is subject to availability of the Login ID . If a Login ID desired has already been chosen by any other customer, the ONLINECUB Customer will have to choose some other Login ID. No ONLINECUB Customer shall have a right to claim a particular Login ID , if already chosen by some other USER.
• 3.9 ONLINECUB service cannot be claimed as a right. The Bank may also convert the Service into a discretionary service anytime, if so warranted, after it has been made available to the USER.
• 3.10 CUB may keep its records of the transactions in any form it wishes. In the event of any dispute, the CUB's records shall be binding as the conclusive evidence of the transactions carried out through Net Banking in the absence of clear proof that the Bank's records are erroneous or incomplete.
• 3.11 Any request for any service, which is offered as a part of ONLINECUB shall be binding on the USER as and when CUB receives such a request. If any request for a service is such that it cannot be given effect to unless it is followed up by requisite documentation on part of the ONLINECUB Customer, the Bank shall not be required to act on the request until it receives such documentation from the ONLINECUB Customers.
• 3.12 USER shall ensure that Net Banking or any related service is not used for any purpose which is illegal, improper, in contravention of any law for the time being in force or which is not authorised under these Terms.
• 3.13 USER shall not, and shall not attempt to decompile, reverse-engineer, copy, translate, convert, adapt, alter, modify, enhance, add to, delete or in any way tamper with or damage, or gain access to, the Services or the Web Site or any software comprised or provided in them, otherwise than as provided for in this agreement.
• 3.14 The ONLINECUB Customers agrees to pay the scale of charges to CUB for providing the Services in such manner and at such intervals as the Bank may specify from time to time. The Bank may vary the charges and the frequency and dates of payment after giving the ONLINECUB Customers reasonable notice.
• 3.15 USER confirm and acknowledge to have read the relevant statements, scanners, terms of use, internet privacy statement and other terms and conditions, if any, applicable to the Web Site and agree to observe and be bound by them and any changes and amendments hereto from time to time.
• 3.16 USER for own interest, agrees to maintain a soft copy of the transactions or a hard copy thereof for future reference.
• 3.17 ONLINECUB Customer acknowledges and agrees that the Net Banking Facilities offered by the Bank is only an optional service and cannot be demand as a right.